Patient Survey Results

Patient Survey Results

MEDIC EMS System Report

July 2018

In an effort to better serve our patients and community, MEDIC EMS has partnered with EMS Survey Team since 2009. EMS Survey Team collects and measures the quality of our patient experiences and compares the results to a national benchmark of EMS Agency performance from agencies in 25 states.

To learn more about EMS Survey Team, visit their website www.emssurveyteam.com.

Number of Surveys: July 2018

%

Cumulative Score: July 2018

Helpfulness of the
person you called for
an ambulance

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 91.53%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 91.58%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 91.62%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.81%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 90.72%

Concern shown by the person you called for
an ambulance

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 91.37%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 92.76%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 89.92%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 90.03%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 91.76%

Extent to which you were told what to do until the ambulance arrived

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 90.26%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 91.09%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 88.05%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 88.99%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 91.34%

Extent to which the ambulance arrived in a timely manner

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 91.77%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 91.72%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.52%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 90.87%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 92.27%

Cleanliness
of the
ambulance

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 94.05%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 94.17%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 95.08%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 92.76%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 94.46%

Comfort
of the
ride

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 83.76%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 82.43%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 83.59%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 82.27%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 86.10%

Skill of the
person driving
the ambulance

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 93.52%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.98%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.63%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.01%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 95.14%

Care shown by the medics who arrived with the ambulance

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 94.73%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 95.25%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.97%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 93.38%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 94.98%

Degree to which the medics took your problem seriously

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 94.94%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 95.07%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 94.68%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 93.59%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 95.24%

Degree to which the medics listened to you and/or your family

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 94.10%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 94.11%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.07%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 92.81%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 94.79%

Skill
of the
medics

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 94.36%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 94.62%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 94.45%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 93.11%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 94.49%

Extent to which the medics kept you informed about your treatment

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 92.58%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.36%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.14%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.43%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 92.28%

Extent to which medics included you in the treatment decisions

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 92.47%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.48%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.57%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 90.88%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 92.37%

Degree to which the medics relieved your pain or discomfort

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 90.57%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 92.63%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 88.84%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 88.86%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 89.67%

Medics’ concern
for your
privacy

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 92.74%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.87%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.17%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.09%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 93.21%

Extent to which  the medics cared for you as a person

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 94.51%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 95.50%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.79%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 93.39%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 93.79%

Professionalism of the staff in our ambulance service billing office

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 88.37%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 88.47%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 88.26%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 86.32%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 89.47%

Willingness of the staff in our billing office to address your needs

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 89.24%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 88.84%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 88.02%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 87.50%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 90.91%

How well did our staff work together to care for you?

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 92.92%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 92.84%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.72%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.93%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 93.25%

Extent to which our staff eased your entry into the medical facility

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 93.56%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.63%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.34%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 92.35%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 94.02%

Appropriateness of Emergency Medical Treatment

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 93.59%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 94.02%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.38%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.51%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 94.06%

Extent to which the services received were worth the fees charged

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 86.84%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 87.95%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 86.76%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 83.16%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 88.49%

Overall rating
of the care provided
by MEDIC EMS

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 93.45%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.93%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.51%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.51%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 94.02%

Likelihood of recommending MEDIC EMS to others

%

July 2018

  • FY 2017-2018 Annual Results (887 Surveys) 92.28%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 92.34%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.92%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 90.76%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 92.52%

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