Patient Survey Results

Patient Survey Results

MEDIC EMS System Report

September 2019

In an effort to better serve our patients and community, MEDIC EMS has partnered with EMS Survey Team since 2009. EMS Survey Team collects and measures the quality of our patient experiences and compares the results to a national benchmark of EMS Agency performance from agencies in 25 states.

To learn more about EMS Survey Team, visit their website www.emssurveyteam.com.

Number of Surveys: September 2019

%

Cumulative Average: September 2019

Helpfulness of the
person you called for
an ambulance

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 93.21% 93.21%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q1 (July-Sept.) (221 Surveys) 93.21% 93.21%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 91.16% 91.16%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 92.22% 92.22%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 92.66% 92.66%

Concern shown by the person you called for
an ambulance

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 92.35% 92.35%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.35% 92.35%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 90.42% 90.42%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 92.32% 92.32%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 92.66% 92.66%

Extent to which you were told what to do until the ambulance arrived

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 93.18% 93.18%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.18% 93.18%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 90.41% 90.41%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 92.61% 92.61%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 90.92% 90.92%

Extent to which the
ambulance
arrived in a timely manner

%

September 2019

  • FY 2019-220 Annual Results (221 Surveys) 93.91% 93.91%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.91% 93.91%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.07% 92.07%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 91.85% 91.85%
  • FY 2018-2019: Q2 (Oct.-Dec.) (184 Surveys) 92.52% 92.52%

Cleanliness
of the
ambulance

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 95.29% 95.29%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.29% 95.29%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.80% 94.80%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.42% 94.42%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.47% 94.47%

Comfort
of the
ride

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 87.80% 87.80%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 87.80% 87.80%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 84.18% 84.18%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 86.45% 86.45%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 85.03% 85.03%

Skill of the
person driving
the ambulance

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 95.17% 95.17%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) ( 221 Surveys) 95.17% 95.17%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.58% 92.58%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.87% 93.87%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.85% 93.85%

Care shown by the medics
who arrived with the
ambulance

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 96.38% 96.38%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 96.38% 96.38%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.51% 95.51%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 95.16% 95.16%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.25% 94.25%

Degree to which the
medics took your
problem seriously

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 95.98% 95.98%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.98% 95.98%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.39% 96.39%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 95.45% 95.45%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.53% 94.53%

Degree to which the medics listened to you and/or your family

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 95.43% 95.43%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.43% 95.43%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.35% 95.35%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.96% 94.96%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.63% 94.63%

Skill
of the
medics

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 95.83% 95.83%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.83% 95.83%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.40% 96.40%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.76% 94.76%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.41% 94.41%

Extent to which the medics kept you informed about your treatment

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 93.28% 93.28%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.28% 93.28%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.15% 94.15%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.05% 93.05%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 92.58% 92.58%

Extent to which medics included you in the treatment decisions

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 92.37% 92.37%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.37% 92.37%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 93.40% 93.40%
  • FY 2018-2019 Q3 (Jan.-Mar.) (282 Surveys) 93.29% 93.29%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.05% 93.05%

Degree to which the medics relieved your pain or discomfort

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 92.66% 92.66%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.66% 92.66%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 91.63% 91.63%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 91.27% 91.27%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 91.07% 91.07%

Medics’ concern
for your
privacy

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 94.69% 94.69%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.69% 94.69%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.98% 92.98%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.98% 93.98%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.04% 94.04%

Extent to which the
medics cared for
you as a person

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 95.92% 95.92%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (184 Surveys) 95.92% 95.92%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.86% 96.86%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.16% 94.16%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.59% 94.59%

Professionalism of the staff in our ambulance service billing office

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 88.51% 88.51%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 88.51% 88.51%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 89.56% 89.56%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 89.68% 89.68%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 89.06% 89.06%

Willingness of the staff in our billing office to address your needs

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 89.42% 89.42%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 89.42% 89.42%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 88.67% 88.67%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 88.49% 88.49%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 90.04% 90.04%

How well did our staff
work together to
care for you?

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 94.87% 94.87%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.87% 94.87%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.37% 95.37%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.08% 94.08%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.06% 93.06%

Extent to which our staff eased your entry into the medical facility

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 94.81% 94.81%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.81% 94.81%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.84% 94.84%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.41% 94.41%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.81% 93.81%

Appropriateness of
Emergency Medical
Treatment

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 94.52% 94.52%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.52% 94.52%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.38% 94.38%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.63% 93.63%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.53% 94.53%

Extent to which the services received were worth the fees charged

%

September 2019

  • FY 2018-2019 Annual Results (221 Surveys) 90.07% 90.07%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 90.07% 90.07%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 88.27% 88.27%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 86.79% 86.79%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 88.45% 88.45%

Overall rating
of the care provided
by MEDIC EMS

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 95.18% 95.18%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.18% 95.18%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.60% 94.60%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.85% 93.85%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.28% 93.28%

Likelihood of
recommending MEDIC
EMS to others

%

September 2019

  • FY 2019-2020 Annual Results (221 Surveys) 93.52% 93.52%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.33% 94.33%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.40% 94.40%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.50% 93.50%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.36% 93.36%

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