QC COVID 19 Coalition

The QC COVID-19 Coalition is a collaboration of Quad Cities area health, business, government and emergency management officials working to minimize the risk for community spread of COVID-19.

Patient Survey Results

MEDIC EMS System Report

november 2020

In an effort to better serve our patients and community, MEDIC EMS has partnered with EMS Survey Team since 2009. EMS Survey Team collects and measures the quality of our patient experiences and compares the results to a national benchmark of EMS Agency performance from agencies in 25 states.

To learn more about EMS Survey Team, visit their website www.emssurveyteam.com.

Number of Surveys: November 2020

%

Cumulative Average: November 2020

Helpfulness of the
person you called for
an ambulance

%

November 2020

%

October 2020

  • FY 2019-2020 Annual Results (872 Surveys) 92.80% 92.80%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 93.65% 93.65%
  • FY 2019-2020: Q4 (Apr.-June) (277 Surveys) 91.24% 91.24%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 93.50% 93.50%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.28% 93.28%

Concern shown by the person you called for
an ambulance

%

November 2020

  • FY 2019-2020 Annual Results (872 Surveys) 92.22% 92.22%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 92.71% 92.71%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.11% 91.11%
  • FY 2019-2020: Q3 (Jan.-Mar.) (169 Surveys) 92.12% 92.12%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.28% 93.28%

Extent to which you were told what to do until the ambulance arrived

%

November 2020

  • FY 2019-2020 Annual Results (872 Surveys) 92.41% 92.41%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 93.12% 93.12%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 90.61% 90.61%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 91.90% 91.90%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.93% 93.93%

Extent to which the
ambulance
arrived in a timely manner

%

November 2020

  • FY 2019-2020 Annual Results (872 Surveys) 92.95% 92.95%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 91.85% 91.85%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.67% 91.67%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 93.30% 93.30%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 92.90% 92.90%

Cleanliness
of the
ambulance

%

November 2020

  • FY 2019-2020 Annual Results (872 Surveys) 93.79% 93.79%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 94.29% 94.29%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 92.69% 92.69%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.17% 95.17%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 92.00% 92.00%

Comfort
of the
ride

%

November 2020

  • FY 2019-2020 Annual Results (872 Surveys) 85.05% 85.05%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 83.63% 83.63%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 81.44% 81.44%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 85.77% 85.77%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 85.18% 85.18%

Skill of the
person driving
the ambulance

%

November 2020

  • FY 2019-2020 Annual Results (872 Surveys) 93.93% 93.93%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.)( 207 Surveys) 93.61% 93.61%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.30% 91.30%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.08% 95.08%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.16% 94.16%

Care shown by the medics
who arrived with the
ambulance

%

November 2020

  • FY 2019-2020 Annual Results (872 Surveys) 95.20% 95.20%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 94.52% 94.52%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 94.08% 94.08%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.26% 95.26%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 95.09% 95.09%

Degree to which the
medics took your
problem seriously

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 94.80% 94.80%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 94.95% 94.95%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 93.86% 93.86%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.62% 94.62%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.74% 94.74%

Degree to which the medics listened to you and/or your family

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 94.51% 94.51%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 94.49% 94.49%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 93.25% 93.25%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.04% 95.04%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.33% 94.33%

Skill
of the
medics

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 95.09% 95.09%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 94.73% 94.73%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 93.75% 93.75%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.40% 95.40%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 95.38% 95.38%

Extent to which the medics kept you informed about your treatment

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 92.94% 92.94%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 93.75% 93.75%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 90.58% 90.58%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.17% 94.17%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.72% 93.72%

Extent to which medics included you in the treatment decisions

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 91.91% 91.91%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 94.05% 94.05%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 90.22% 90.22%
  • FY 2019-2020 Q3 (Jan.-Mar.) (196 Surveys) 93.20% 93.20%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 91.86% 91.86%

Degree to which the medics relieved your pain or discomfort

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 91.23% 91.23%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 91.77% 91.77%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 89.28% 89.28%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 92.07% 92.07%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 90.89% 90.89%

Medics’ concern
for your
privacy

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 93.88% 93.88%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 94.38% 94.38%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 92.10% 92.10%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.48% 94.48%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.25% 94.25%

Extent to which the
medics cared for
you as a person

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 94.86% 94.86%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 95.83% 95.83%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 93.02% 93.02%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.64% 95.64%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.86% 94.86%

Professionalism of the staff in our ambulance service billing office

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 89.24% 89.24%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 91.57% 91.57%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 87.30% 87.30%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 90.82% 90.82%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 90.34% 90.34%

Willingness of the staff in our billing office to address your needs

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 89.31% 89.31%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 91.57% 91.57%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 86.68% 86.68%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 91.44% 91.44%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 89.71% 89.71%

How well did our staff
work together to
care for you?

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 93.70% 93.70%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 93.93% 93.93%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.60% 91.60%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.10% 95.10%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.22% 93.22%

Extent to which our staff eased your entry into the medical facility

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 93.62% 93.62%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 93.93% 93.93%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.50% 91.50%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.57% 94.57%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.60% 93.60%

Appropriateness of
Emergency Medical
Treatment

%

november 2020

  • FY 2019-20120 Annual Results (872 Surveys) 93.79% 93.79%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 94.26% 94.26%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 92.35% 92.35%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.16% 94.16%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.14% 94.14%

Extent to which the services received were worth the fees charged

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 88.26% 88.26%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 88.96% 88.96%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 87.37% 87.37%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 88.45% 88.45%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 87.13% 87.13%

Overall rating
of the care provided
by MEDIC EMS

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 94.26% 94.26%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 94.50% 94.50%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 92.40% 92.40%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.00% 95.00%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.46% 94.46%

Likelihood of
recommending MEDIC
EMS to others

%

november 2020

  • FY 2019-2020 Annual Results (872 Surveys) 93.48% 93.48%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q1 (July-Sept.) (207 Surveys) 93.97% 93.97%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.50% 91.50%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.40% 94.40%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.69% 93.69%