Patient Survey Results

Patient Survey Results

MEDIC EMS System Report

December 2019

In an effort to better serve our patients and community, MEDIC EMS has partnered with EMS Survey Team since 2009. EMS Survey Team collects and measures the quality of our patient experiences and compares the results to a national benchmark of EMS Agency performance from agencies in 25 states.

To learn more about EMS Survey Team, visit their website www.emssurveyteam.com.

Number of Surveys: December 2019

%

Cumulative Average: December 2019

Helpfulness of the
person you called for
an ambulance

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 92.22% 92.22%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.28% 93.28%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.21% 93.21%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 91.16% 91.16%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 92.22% 92.22%

Concern shown by the person you called for
an ambulance

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 92.06% 92.06%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.28% 93.28%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.35% 92.35%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 90.42% 90.42%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 92.32% 92.32%

Extent to which you were told what to do until the ambulance arrived

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 91.51% 91.51%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.93% 93.93%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.18% 93.18%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 90.41% 90.41%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 92.61% 92.61%

Extent to which the
ambulance
arrived in a timely manner

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 92.05% 92.05%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 92.90% 92.90%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.91% 93.91%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.07% 92.07%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 91.85% 91.85%

Cleanliness
of the
ambulance

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 94.53% 94.53%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 92.00% 92.00%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.29% 95.29%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.80% 94.80%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.42% 94.42%

Comfort
of the
ride

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 85.16% 85.16%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 85.18% 85.18%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 87.80% 87.80%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 84.18% 84.18%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 86.45% 86.45%

Skill of the
person driving
the ambulance

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 93.82% 93.82%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.16% 94.16%
  • FY 2019-2020: Q1 (July-Sept.) ( 221 Surveys) 95.17% 95.17%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.58% 92.58%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.87% 93.87%

Care shown by the medics
who arrived with the
ambulance

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 94.64% 94.64%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 95.09% 95.09%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 96.38% 96.38%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.51% 95.51%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 95.16% 95.16%

Degree to which the
medics took your
problem seriously

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 95.22% 95.22%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.74% 94.74%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.98% 95.98%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.39% 96.39%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 95.45% 95.45%

Degree to which the medics listened to you and/or your family

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 94.71% 94.71%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.33% 94.33%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.43% 95.43%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.35% 95.35%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.96% 94.96%

Skill
of the
medics

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 94.88% 94.88%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 95.38% 95.38%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.83% 95.83%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.40% 96.40%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.76% 94.76%

Extent to which the medics kept you informed about your treatment

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 92.92% 92.92%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.72% 93.72%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.28% 93.28%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.15% 94.15%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.05% 93.05%

Extent to which medics included you in the treatment decisions

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 92.84% 92.84%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 91.86% 91.86%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.37% 92.37%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 93.40% 93.40%
  • FY 2018-2019 Q3 (Jan.-Mar.) (282 Surveys) 93.29% 93.29%

Degree to which the medics relieved your pain or discomfort

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 90.90% 90.90%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 90.89% 90.89%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.66% 92.66%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 91.63% 91.63%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 91.27% 91.27%

Medics’ concern
for your
privacy

%

November 2019

  • FY 2018-2019 Annual Results (952 Surveys) 93.64% 93.64%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.25% 94.25%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.69% 94.69%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.98% 92.98%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.98% 93.98%

Extent to which the
medics cared for
you as a person

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 95.07% 95.07%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.86% 94.86%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.92% 95.92%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.86% 96.86%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.59% 94.59%

Professionalism of the staff in our ambulance service billing office

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 89.45% 89.45%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 90.34% 90.34%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 88.51% 88.51%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 89.56% 89.56%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 89.68% 89.68%

Willingness of the staff in our billing office to address your needs

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 89.15% 89.15%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 89.71% 89.71%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 89.42% 89.42%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 88.67% 88.67%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 88.49% 88.49%

How well did our staff
work together to
care for you?

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 94.25% 94.25%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.22% 93.22%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.87% 94.87%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.37% 95.37%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.08% 94.08%

Extent to which our staff eased your entry into the medical facility

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 94.33% 94.33%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.60% 93.60%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.81% 94.81%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.84% 94.84%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.41% 94.41%

Appropriateness of
Emergency Medical
Treatment

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 94.12% 94.12%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.14% 94.14%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.52% 94.52%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.53% 94.53%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.38% 94.38%

Extent to which the services received were worth the fees charged

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 87.87% 87.87%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 87.13% 87.13%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 90.07% 90.07%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 88.27% 88.27%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 86.79% 86.79%

Overall rating
of the care provided
by MEDIC EMS

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 93.90% 93.90%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.46% 94.46%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.18% 95.18%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.60% 94.60%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.85% 93.85%

Likelihood of
recommending MEDIC
EMS to others

%

December 2019

  • FY 2018-2019 Annual Results (952 Surveys) 93.61% 93.61%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.69% 93.69%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.33% 94.33%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.40% 94.40%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.50% 93.50%