Patient Survey Results

Patient Survey Results

MEDIC EMS System Report

March 2018

In an effort to better serve our patients and community, MEDIC EMS has partnered with EMS Survey Team since 2009. EMS Survey Team collects and measures the quality of our patient experiences and compares the results to a national benchmark of EMS Agency performance from agencies in 25 states.

To learn more about EMS Survey Team, visit their website www.emssurveyteam.com.

Number of Surveys: March 2018

%

Cumulative Score: March 2018

Helpfulness of the
person you called for
an ambulance

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 91.57%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 91.58%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 91.62%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.81%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Concern shown by the person you called for
an ambulance

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 91.29%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 92.76%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 89.92%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 90.03%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Extent to which you were told what to do until the ambulance arrived

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 89.30%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 91.09%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 88.05%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 88.99%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Extent to which the ambulance arrived in a timely manner

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 92.23%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 91.72%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.52%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 90.87%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Cleanliness
of the
ambulance

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 93.82%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 94.17%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 95.08%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 92.76%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Comfort
of the
ride

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 84.00%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 82.43%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 83.59%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 82.27%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Skill of the
person driving
the ambulance

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 93.25%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.98%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.63%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.01%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Care shown by the medics who arrived with the ambulance

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 94.54%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 95.25%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.97%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 93.38%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Degree to which the medics took your problem seriously

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 94.87%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 95.07%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 94.68%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 93.59%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Degree to which the medics listened to you and/or your family

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 94.35%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 94.11%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.07%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 92.81%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Skill
of the
medics

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 95.07%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 94.62%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 94.45%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 93.11%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Extent to which the medics kept you informed about your treatment

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 93.20%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.36%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.14%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.43%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Extent to which medics included you in the treatment decisions

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 92.63%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.48%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.57%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 90.88%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Degree to which the medics relieved your pain or discomfort

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 91.24%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 92.63%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 88.84%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 88.86%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Medics’ concern
for your
privacy

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 94.21%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.87%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.17%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.09%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Extent to which  the medics cared for you as a person

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 94.91%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 95.50%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.79%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 93.39%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Professionalism of the staff in our ambulance service billing office

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 88.66%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 88.47%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 88.26%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 86.32%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Willingness of the staff in our billing office to address your needs

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 88.65%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 88.84%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 88.02%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 87.50%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

How well did our staff work together to care for you?

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 93.58%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 92.84%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.72%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.93%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Extent to which our staff eased your entry into the medical facility

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 93.55%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.63%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.34%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 92.35%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Appropriateness of Emergency Medical Treatment

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 93.57%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 94.02%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.38%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.51%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Extent to which the services received were worth the fees charged

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 87.61%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 87.95%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 86.76%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 83.16%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Overall rating
of the care provided
by MEDIC EMS

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 94.21%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.93%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.51%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.51%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Likelihood of recommending MEDIC EMS to others

%

March 2018

  • FY 2016-2017 Annual Results (626 Surveys) 93.19%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 92.34%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.92%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 90.76%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

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