Patient Survey Results

Patient Survey Results

MEDIC EMS System Report

February 2020

In an effort to better serve our patients and community, MEDIC EMS has partnered with EMS Survey Team since 2009. EMS Survey Team collects and measures the quality of our patient experiences and compares the results to a national benchmark of EMS Agency performance from agencies in 25 states.

To learn more about EMS Survey Team, visit their website www.emssurveyteam.com.

Number of Surveys: February 2020

%

Cumulative Average: Fedruary 2020

Helpfulness of the
person you called for
an ambulance

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 92.22% 92.22%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.28% 93.28%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.21% 93.21%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 91.16% 91.16%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 92.22% 92.22%

Concern shown by the person you called for
an ambulance

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 92.06% 92.06%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.28% 93.28%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.35% 92.35%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 90.42% 90.42%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 92.32% 92.32%

Extent to which you were told what to do until the ambulance arrived

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 91.51% 91.51%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.93% 93.93%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.18% 93.18%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 90.41% 90.41%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 92.61% 92.61%

Extent to which the
ambulance
arrived in a timely manner

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 92.05% 92.05%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 92.90% 92.90%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.91% 93.91%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.07% 92.07%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 91.85% 91.85%

Cleanliness
of the
ambulance

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 94.53% 94.53%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 92.00% 92.00%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.29% 95.29%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.80% 94.80%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.42% 94.42%

Comfort
of the
ride

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 85.16% 85.16%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 85.18% 85.18%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 87.80% 87.80%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 84.18% 84.18%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 86.45% 86.45%

Skill of the
person driving
the ambulance

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 93.82% 93.82%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.16% 94.16%
  • FY 2019-2020: Q1 (July-Sept.) ( 221 Surveys) 95.17% 95.17%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.58% 92.58%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.87% 93.87%

Care shown by the medics
who arrived with the
ambulance

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 94.64% 94.64%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 95.09% 95.09%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 96.38% 96.38%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.51% 95.51%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 95.16% 95.16%

Degree to which the
medics took your
problem seriously

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 95.22% 95.22%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.74% 94.74%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.98% 95.98%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.39% 96.39%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 95.45% 95.45%

Degree to which the medics listened to you and/or your family

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 94.71% 94.71%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.33% 94.33%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.43% 95.43%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.35% 95.35%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.96% 94.96%

Skill
of the
medics

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 94.88% 94.88%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 95.38% 95.38%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.83% 95.83%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.40% 96.40%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.76% 94.76%

Extent to which the medics kept you informed about your treatment

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 92.92% 92.92%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.72% 93.72%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.28% 93.28%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.15% 94.15%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.05% 93.05%

Extent to which medics included you in the treatment decisions

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 92.84% 92.84%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 91.86% 91.86%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.37% 92.37%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 93.40% 93.40%
  • FY 2018-2019 Q3 (Jan.-Mar.) (282 Surveys) 93.29% 93.29%

Degree to which the medics relieved your pain or discomfort

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 90.90% 90.90%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 90.89% 90.89%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.66% 92.66%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 91.63% 91.63%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 91.27% 91.27%

Medics’ concern
for your
privacy

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 93.64% 93.64%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.25% 94.25%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.69% 94.69%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.98% 92.98%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.98% 93.98%

Extent to which the
medics cared for
you as a person

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 95.07% 95.07%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.86% 94.86%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.92% 95.92%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.86% 96.86%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.59% 94.59%

Professionalism of the staff in our ambulance service billing office

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 89.45% 89.45%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 90.34% 90.34%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 88.51% 88.51%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 89.56% 89.56%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 89.68% 89.68%

Willingness of the staff in our billing office to address your needs

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 89.15% 89.15%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 89.71% 89.71%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 89.42% 89.42%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 88.67% 88.67%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 88.49% 88.49%

How well did our staff
work together to
care for you?

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 94.25% 94.25%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.22% 93.22%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.87% 94.87%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.37% 95.37%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.08% 94.08%

Extent to which our staff eased your entry into the medical facility

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 94.33% 94.33%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.60% 93.60%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.81% 94.81%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.84% 94.84%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.41% 94.41%

Appropriateness of
Emergency Medical
Treatment

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 94.12% 94.12%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.14% 94.14%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.52% 94.52%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.53% 94.53%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.38% 94.38%

Extent to which the services received were worth the fees charged

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 87.87% 87.87%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 87.13% 87.13%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 90.07% 90.07%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 88.27% 88.27%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 86.79% 86.79%

Overall rating
of the care provided
by MEDIC EMS

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 93.90% 93.90%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.46% 94.46%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.18% 95.18%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.60% 94.60%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.85% 93.85%

Likelihood of
recommending MEDIC
EMS to others

%

February 2020

  • FY 2018-2019 Annual Results (952 Surveys) 93.61% 93.61%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.69% 93.69%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.33% 94.33%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.40% 94.40%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.50% 93.50%