QC COVID 19 Coalition

The QC COVID-19 Coalition is a collaboration of Quad Cities area health, business, government and emergency management officials working to minimize the risk for community spread of COVID-19.

Patient Survey Results

MEDIC EMS System Report

june 2020

In an effort to better serve our patients and community, MEDIC EMS has partnered with EMS Survey Team since 2009. EMS Survey Team collects and measures the quality of our patient experiences and compares the results to a national benchmark of EMS Agency performance from agencies in 25 states.

To learn more about EMS Survey Team, visit their website www.emssurveyteam.com.

Number of Surveys: August 2020

%

Cumulative Average: August 2020

Helpfulness of the
person you called for
an ambulance

%

August 2020

  • FY 2019-2020 Annual Results (872 Surveys) 92.80% 92.80%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.24% 91.24%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 93.50% 93.50%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.28% 93.28%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.21% 93.21%

Concern shown by the person you called for
an ambulance

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 92.22% 92.22%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.11% 91.11%
  • FY 2019-2020: Q3 (Jan.-Mar.) (169 Surveys) 92.12% 92.12%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.28% 93.28%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.35% 92.35%

Extent to which you were told what to do until the ambulance arrived

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 92.41% 92.41%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 90.61% 90.61%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 91.90% 91.90%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.93% 93.93%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.18% 93.18%

Extent to which the
ambulance
arrived in a timely manner

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 92.95% 92.95%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.67% 91.67%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 93.30% 93.30%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 92.90% 92.90%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.91% 93.91%

Cleanliness
of the
ambulance

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 93.79% 93.79%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 92.69% 92.69%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.17% 95.17%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 92.00% 92.00%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.29% 95.29%

Comfort
of the
ride

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 85.05% 85.05%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 81.44% 81.44%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 85.77% 85.77%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 85.18% 85.18%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 87.80% 87.80%

Skill of the
person driving
the ambulance

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 93.93% 93.93%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.30% 91.30%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.08% 95.08%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.16% 94.16%
  • FY 2019-2020: Q1 (July-Sept.) ( 221 Surveys) 95.17% 95.17%

Care shown by the medics
who arrived with the
ambulance

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 95.20% 95.20%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 94.08% 94.08%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.26% 95.26%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 95.09% 95.09%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 96.38% 96.38%

Degree to which the
medics took your
problem seriously

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 94.80% 94.80%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 93.86% 93.86%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.62% 94.62%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.74% 94.74%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.98% 95.98%

Degree to which the medics listened to you and/or your family

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 94.51% 94.51%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 93.25% 93.25%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.04% 95.04%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.33% 94.33%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.43% 95.43%

Skill
of the
medics

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 95.09% 95.09%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 93.75% 93.75%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.40% 95.40%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 95.38% 95.38%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.83% 95.83%

Extent to which the medics kept you informed about your treatment

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 92.94% 92.94%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 90.58% 90.58%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.17% 94.17%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.28% 93.28%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.72% 93.72%

Extent to which medics included you in the treatment decisions

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 91.91% 91.91%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 90.22% 90.22%
  • FY 2019-2020 Q3 (Jan.-Mar.) (196 Surveys) 93.20% 93.20%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 91.86% 91.86%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.37% 92.37%

Degree to which the medics relieved your pain or discomfort

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 91.23% 91.23%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 89.28% 89.28%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 92.07% 92.07%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 90.89% 90.89%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.66% 92.66%

Medics’ concern
for your
privacy

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 93.88% 93.88%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 92.10% 92.10%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.48% 94.48%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.25% 94.25%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.69% 94.69%

Extent to which the
medics cared for
you as a person

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 94.86% 94.86%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 93.02% 93.02%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.64% 95.64%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.86% 94.86%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.92% 95.92%

Professionalism of the staff in our ambulance service billing office

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 89.24% 89.24%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 87.30% 87.30%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 90.82% 90.82%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 90.34% 90.34%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 88.51% 88.51%

Willingness of the staff in our billing office to address your needs

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 89.31% 89.31%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 86.68% 86.68%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 91.44% 91.44%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 89.71% 89.71%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 89.42% 89.42%

How well did our staff
work together to
care for you?

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 93.70% 93.70%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.60% 91.60%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.10% 95.10%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.22% 93.22%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.87% 94.87%

Extent to which our staff eased your entry into the medical facility

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 93.62% 93.62%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.50% 91.50%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.57% 94.57%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.60% 93.60%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.81% 94.81%

Appropriateness of
Emergency Medical
Treatment

%

august 2020

  • FY 2019-20120 Annual Results (872 Surveys) 93.79% 93.79%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 92.35% 92.35%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.16% 94.16%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.14% 94.14%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.52% 94.52%

Extent to which the services received were worth the fees charged

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 88.26% 88.26%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 87.37% 87.37%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 88.45% 88.45%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 87.13% 87.13%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 90.07% 90.07%

Overall rating
of the care provided
by MEDIC EMS

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 94.26% 94.26%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 92.40% 92.40%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.00% 95.00%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.46% 94.46%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.18% 95.18%

Likelihood of
recommending MEDIC
EMS to others

%

august 2020

  • FY 2019-2020 Annual Results (872 Surveys) 93.48% 93.48%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.50% 91.50%
  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.40% 94.40%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.69% 93.69%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.33% 94.33%