Patient Survey Results

Patient Survey Results

MEDIC EMS System Report

JULY 2019

In an effort to better serve our patients and community, MEDIC EMS has partnered with EMS Survey Team since 2009. EMS Survey Team collects and measures the quality of our patient experiences and compares the results to a national benchmark of EMS Agency performance from agencies in 25 states.

To learn more about EMS Survey Team, visit their website www.emssurveyteam.com.

Number of Surveys: July 2019

%

Cumulative Average: July 2019

Helpfulness of the
person you called for
an ambulance

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 91.53% 91.53%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 91.16% 91.16%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 92.22% 92.22%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 92.66% 92.66%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 92.88% 92.88%

Concern shown by the person you called for
an ambulance

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 91.37% 91.37%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 90.42% 90.42%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 92.32% 92.32%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 92.66% 92.66%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 92.78% 92.78%

Extent to which you were told what to do until the ambulance arrived

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 90.26% 90.26%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 90.41% 90.41%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 92.61% 92.61%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 90.92% 90.92%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 91.73% 91.73%

Extent to which the
ambulance
arrived in a timely manner

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 91.77% 91.77%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.07% 92.07%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 91.85% 91.85%
  • FY 2018-2019: Q2 (Oct.-Dec.) (184 Surveys) 92.52% 92.52%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 91.33% 91.33%

Cleanliness
of the
ambulance

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 94.05% 94.05%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.80% 94.80%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.42% 94.42%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.47% 94.47%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 94.46% 94.46%

Comfort
of the
ride

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 83.76% 83.76%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 84.18% 84.18%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 86.45% 86.45%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 85.03% 85.03%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 84.43% 84.43%

Skill of the
person driving
the ambulance

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 93.52% 93.52%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.58% 92.58%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.87% 93.87%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.85% 93.85%
  • FY 2018-2019: Q1 (July-Sept.) ( 184 Surveys) 95.12% 95.12%

Care shown by the medics
who arrived with the
ambulance

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 94.73% 94.73%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.51% 95.51%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 95.16% 95.16%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.25% 94.25%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 93.33% 93.33%

Degree to which the
medics took your
problem seriously

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 94.94% 94.94%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.39% 96.39%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 95.45% 95.45%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.53% 94.53%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 94.39% 94.39%

Degree to which the medics listened to you and/or your family

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 94.10% 94.10%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.35% 95.35%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.96% 94.96%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.63% 94.63%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 93.63% 93.63%

Skill
of the
medics

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 94.36% 94.36%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.40% 96.40%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.76% 94.76%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.41% 94.41%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 93.87% 93.87%

Extent to which the medics kept you informed about your treatment

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 92.58% 92.58%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.15% 94.15%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.05% 93.05%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 92.58% 92.58%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 91.72% 91.72%

Extent to which medics included you in the treatment decisions

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 92.47% 92.47%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 93.40% 93.40%
  • FY 2018-2019 Q3 (Jan.-Mar.) (282 Surveys) 93.29% 93.29%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.05% 93.05%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 91.23% 91.23%

Degree to which the medics relieved your pain or discomfort

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 90.57% 90.57%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 91.63% 91.63%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 91.27% 91.27%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 91.07% 91.07%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 89.24% 89.24%

Medics’ concern
for your
privacy

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 92.74% 92.74%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.98% 92.98%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.98% 93.98%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.04% 94.04%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 93.34% 93.34%

Extent to which the
medics cared for
you as a person

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 94.51% 94.51%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.86% 96.86%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.59% 94.59%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.16% 94.16%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 94.94% 94.94%

Professionalism of the staff in our ambulance service billing office

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 88.37% 88.37%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 89.56% 89.56%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 89.68% 89.68%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 89.06% 89.06%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 89.58% 89.58%

Willingness of the staff in our billing office to address your needs

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 89.24% 89.24%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 88.67% 88.67%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 88.49% 88.49%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 90.04% 90.04%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 89.49% 89.49%

How well did our staff
work together to
care for you?

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 92.92% 92.92%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.37% 95.37%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.08% 94.08%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.06% 93.06%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 94.81% 94.81%

Extent to which our staff eased your entry into the medical facility

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 93.56% 93.56%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.84% 94.84%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.41% 94.41%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.81% 93.81%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 94.32% 94.32%

Appropriateness of
Emergency Medical
Treatment

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 93.59% 93.59%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.53% 94.53%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 94.38% 94.38%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.63% 93.63%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 93.91% 93.91%

Extent to which the services received were worth the fees charged

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 86.84% 86.84%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 88.27% 88.27%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 86.79% 86.79%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 88.45% 88.45%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 88.33% 88.33%

Overall rating
of the care provided
by MEDIC EMS

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 93.45% 93.45%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.60% 94.60%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.85% 93.85%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.28% 93.28%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 94.03% 94.03%

Likelihood of
recommending MEDIC
EMS to others

%

July 2019

  • FY 2017-2018 Annual Results (887 Surveys) 92.28% 92.28%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.40% 94.40%
  • FY 2018-2019: Q3 (Jan.-Mar.) (282 Surveys) 93.50% 93.50%
  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.36% 93.36%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 93.19% 93.19%

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