QC COVID-19 VACCINATION UPDATE

Everyone age 16+ is now eligible for COVID-19 vaccine! Vaccine supply in the Quad Cities is good, with lots of available appointments, including same day, nights, and weekends. Thank you for your patience – now it’s YOUR turn!

VACCINATION INFORMATION

Patient Survey Results

MEDIC EMS System Report

March 2021

In an effort to better serve our patients and community, MEDIC EMS has partnered with EMS Survey Team since 2009. EMS Survey Team collects and measures the quality of our patient experiences and compares the results to a national benchmark of EMS Agency performance from agencies in 25 states.

To learn more about EMS Survey Team, visit their website www.emssurveyteam.com.

Number of Surveys: March 2021

%

Cumulative Average March 2021

Helpfulness of the
person you called for
an ambulance

%

March 2021

  • FY 2019-2020 Annual Results (872 Surveys) 92.80% 92.80%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 90.98% 90.98%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 91.86% 91.86%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 93.65% 93.65%
  • FY 2019-2020: Q4 (Apr.-June) (277 Surveys) 91.24% 91.24%

Concern shown by the person you called for
an ambulance

%

March 2021

  • FY 2019-2020 Annual Results (872 Surveys) 92.22% 92.22%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 90.63% 90.63%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 91.62% 91.62%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 92.71% 92.71%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.11% 91.11%

Extent to which you were told what to do until the ambulance arrived

%

March 2021

  • FY 2019-2020 Annual Results (872 Surveys) 92.41% 92.41%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 88.94% 88.94%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 90.13% 90.13%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 93.12% 93.12%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 90.61% 90.61%

Extent to which the
ambulance
arrived in a timely manner

%

March 2021

  • FY 2019-2020 Annual Results (872 Surveys) 92.95% 92.95%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 91.93% 91.93%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 91.08% 91.08%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 91.85% 91.85%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.67% 91.67%

Cleanliness
of the
ambulance

%

March 2021

  • FY 2019-2020 Annual Results (872 Surveys) 93.79% 93.79%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 93.67% 93.67%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 93.22% 93.22%
  • FY 2020-2019: Q1 (July-Sept.) (207 Surveys) 94.29% 94.29%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 92.69% 92.69%

Comfort
of the
ride

%

March 2021

  • FY 2019-2020 Annual Results (872 Surveys) 85.05% 85.05%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 85.32% 85.32%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 84.17% 84.17%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 83.63% 83.63%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 81.44% 81.44%

Skill of the
person driving
the ambulance

%

March 2021

  • FY 2019-2020 Annual Results (872 Surveys) 93.93% 93.93%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 93.18% 93.18%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 93.35% 93.35%
  • FY 2020-2021: Q1 (July-Sept.)( 207 Surveys) 93.61% 93.61%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.30% 91.30%

Care shown by the medics
who arrived with the
ambulance

%

MArch 2021

  • FY 2019-2020 Annual Results (872 Surveys) 95.20% 95.20%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 94.81% 94.81%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 93.69% 93.69%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 94.52% 94.52%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 94.08% 94.08%

Degree to which the
medics took your
problem seriously

%

March 2021

  • FY 2019-2020 Annual Results (872 Surveys) 94.80% 94.80%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 94.64% 94.64%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 94.40% 94.40%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 94.95% 94.95%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 93.86% 93.86%

Degree to which the medics listened to you and/or your family

%

March 2021

  • FY 2019-2020 Annual Results (872 Surveys) 94.51% 94.51%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 94.38% 94.38%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 93.72% 93.72%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 94.49% 94.49%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 93.25% 93.25%

Skill
of the
medics

%

March 2021

  • FY 2019-2020 Annual Results (872 Surveys) 95.09% 95.09%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 94.69% 94.69%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 93.79% 93.79%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 94.73% 94.73%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 93.75% 93.75%

Extent to which the medics kept you informed about your treatment

%

march 2021

  • FY 2019-2020 Annual Results (872 Surveys) 92.94% 92.94%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-20221 Q3 (Jan.-Mar.) (196 Surveys) 92.88% 92.88%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 92.76% 92.76%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 93.75% 93.75%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 90.58% 90.58%

Extent to which medics included you in the treatment decisions

%

march 2021

  • FY 2019-2020 Annual Results (872 Surveys) 91.91% 91.91%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021 Q3 (Jan.-Mar.) (266 Surveys) 91.97% 91.97%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 93.67% 93.67%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 94.05% 94.05%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 90.22% 90.22%

Degree to which the medics relieved your pain or discomfort

%

march 2021

  • FY 2019-2020 Annual Results (872 Surveys) 91.23% 91.23%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 90.28% 90.28%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 91.38% 91.38%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 91.77% 91.77%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 89.28% 89.28%

Medics’ concern
for your
privacy

%

march 2021

  • FY 2019-2020 Annual Results (872 Surveys) 93.88% 93.88%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 93.49% 93.49%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 93.99% 93.99%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 94.38% 94.38%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 92.10% 92.10%

Extent to which the
medics cared for
you as a person

%

march 2021

  • FY 2019-2020 Annual Results (872 Surveys) 94.86% 94.86%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 94.51% 94.51%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 94.58% 94.58%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 95.83% 95.83%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 93.02% 93.02%

Professionalism of the staff in our ambulance service billing office

%

march 2021

  • FY 2019-2020 Annual Results (872 Surveys) 89.24% 89.24%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 86.67% 86.67%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 88.57% 88.57%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 91.57% 91.57%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 87.30% 87.30%

Willingness of the staff in our billing office to address your needs

%

march 2021

  • FY 2019-2020 Annual Results (872 Surveys) 89.31% 89.31%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 87.50% 87.50%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 88.81% 88.81%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 91.57% 91.57%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 86.68% 86.68%

How well did our staff
work together to
care for you?

%

march 2021

  • FY 2019-2020 Annual Results (872 Surveys) 93.70% 93.70%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 93.50% 93.50%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 92.54% 92.54%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 93.93% 93.93%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.60% 91.60%

Extent to which our staff eased your entry into the medical facility

%

march 2021

  • FY 2019-2020 Annual Results (872 Surveys) 93.62% 93.62%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 93.31% 93.31%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 92.48% 92.48%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 93.93% 93.93%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.50% 91.50%

Appropriateness of
Emergency Medical
Treatment

%

march 2021

  • FY 2019-20120 Annual Results (872 Surveys) 93.79% 93.79%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 93.69% 93.69%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 92.76% 92.76%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 94.26% 94.26%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 92.35% 92.35%

Extent to which the services received were worth the fees charged

%

march 2021

  • FY 2019-2020 Annual Results (872 Surveys) 88.26% 88.26%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 89.52% 89.52%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 90.10% 90.10%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 88.96% 88.96%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 87.37% 87.37%

Overall rating
of the care provided
by MEDIC EMS

%

march 2021

  • FY 2019-2020 Annual Results (872 Surveys) 94.26% 94.26%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 94.73% 94.73%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 93.88% 93.88%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 94.50% 94.50%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 92.40% 92.40%

Likelihood of
recommending MEDIC
EMS to others

%

march 2021

  • FY 2019-2020 Annual Results (872 Surveys) 93.48% 93.48%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 94.03% 94.03%
  • FY 2020-2021: Q2 (Oct.-Dec.) (232 Surveys) 93.05% 93.05%
  • FY 2020-2021: Q1 (July-Sept.) (207 Surveys) 93.97% 93.97%
  • FY 2019-2020: Q4 (Apr.-June) (272 Surveys) 91.50% 91.50%

© 2021 MEDIC EMS | Digital Marketing by Webspec Design