Patient Survey Results

Patient Survey Results

MEDIC EMS System Report

January 2019

In an effort to better serve our patients and community, MEDIC EMS has partnered with EMS Survey Team since 2009. EMS Survey Team collects and measures the quality of our patient experiences and compares the results to a national benchmark of EMS Agency performance from agencies in 25 states.

To learn more about EMS Survey Team, visit their website www.emssurveyteam.com.

Number of Surveys: January 2019

%

Cumulative Score: January 2019

Helpfulness of the
person you called for
an ambulance

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 91.53% 91.53%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 92.66% 92.66%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 92.88% 92.88%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.81% 91.81%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 90.72% 90.72%

Concern shown by the person you called for
an ambulance

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 91.37% 91.37%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 92.66% 92.66%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 92.78% 92.78%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 90.03% 90.03%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 91.76% 91.76%

Extent to which you were told what to do until the ambulance arrived

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 90.26% 90.26%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 90.92% 90.92%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 91.73% 91.73%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 88.99% 88.99%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 91.34% 91.34%

Extent to which the
ambulance
arrived in a timely manner

%

January 2018

  • FY 2017-2018 Annual Results (887 Surveys) 91.77% 91.77%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (184 Surveys) 92.52% 92.52%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 91.33% 91.33%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 90.87% 90.87%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 92.27% 92.27%

Cleanliness
of the
ambulance

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 94.05% 94.05%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.47% 94.47%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 94.46% 94.46%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 92.76% 92.76%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 94.46% 94.46%

Comfort
of the
ride

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 83.76% 83.76%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 85.03% 85.03%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 84.43% 84.43%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 82.27% 82.27%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 86.10% 86.10%

Skill of the
person driving
the ambulance

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 93.52% 93.52%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.85% 93.85%
  • FY 2018-2019: Q1 (July-Sept.) ( 184 Surveys) 95.12% 95.12%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.01% 91.01%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 95.14% 95.14%

Care shown by the medics
who arrived with the
ambulance

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 94.73% 94.73%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.25% 94.25%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 93.33% 93.33%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 93.38% 93.38%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 94.98% 94.98%

Degree to which the
medics took your
problem seriously

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 94.94% 94.94%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.53% 94.53%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 94.39% 94.39%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 93.59% 93.59%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 95.24% 95.24%

Degree to which the medics listened to you and/or your family

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 94.10% 94.10%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.63% 94.63%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 93.63% 93.63%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 92.81% 92.81%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 94.79% 94.79%

Skill
of the
medics

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 94.36% 94.36%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.41% 94.41%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 93.87% 93.87%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 93.11% 93.11%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 94.49% 94.49%

Extent to which the medics kept you informed about your treatment

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 92.58% 92.58%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 92.58% 92.58%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 91.72% 91.72%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.43% 91.43%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 92.28% 92.28%

Extent to which medics included you in the treatment decisions

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 92.47% 92.47%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.05% 93.05%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 91.23% 91.23%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 90.88% 90.88%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 92.37% 92.37%

Degree to which the medics relieved your pain or discomfort

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 90.57% 90.57%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 91.07% 91.07%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 89.24% 89.24%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 88.86% 88.86%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 89.67% 89.67%

Medics’ concern
for your
privacy

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 92.74% 92.74%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.04% 94.04%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 93.34% 93.34%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.09% 91.09%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 93.21% 93.21%

Extent to which the
medics cared for
you as a person

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 94.51% 94.51%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 94.16% 94.16%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 94.94% 94.94%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 93.39% 93.39%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 93.79% 93.79%

Professionalism of the staff in our ambulance service billing office

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 88.37% 88.37%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 89.06% 89.06%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 89.58% 89.58%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 86.32% 86.32%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 89.47% 89.47%

Willingness of the staff in our billing office to address your needs

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 89.24% 89.24%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 90.04% 90.04%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 89.49% 89.49%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 87.50% 87.50%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 90.91% 90.91%

How well did our staff
work together to
care for you?

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 92.92% 92.92%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.06% 93.06%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 94.81% 94.81%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.93% 91.93%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 93.25% 93.25%

Extent to which our staff eased your entry into the medical facility

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 93.56% 93.56%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.81% 93.81%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 94.32% 94.32%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 92.35% 92.35%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 94.02% 94.02%

Appropriateness of
Emergency Medical
Treatment

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 93.59% 93.59%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.63% 93.63%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 93.91% 93.91%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.51% 91.51%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 94.06% 94.06%

Extent to which the services received were worth the fees charged

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 86.84% 86.84%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 88.45% 88.45%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 88.33% 88.33%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 83.16% 83.16%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 88.49% 88.49%

Overall rating
of the care provided
by MEDIC EMS

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 93.45% 93.45%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.28% 93.28%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 94.03% 94.03%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 91.51% 91.51%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 94.02% 94.02%

Likelihood of
recommending MEDIC
EMS to others

%

January 2019

  • FY 2017-2018 Annual Results (887 Surveys) 92.28% 92.28%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2018-2019: Q2 (Oct.-Dec.) (263 Surveys) 93.36% 93.36%
  • FY 2018-2019: Q1 (July-Sept.) (184 Surveys) 93.19% 93.19%
  • FY 2017-2018: Q3 (Jan.-Mar.) (242 Surveys) 90.76% 90.76%
  • FY 2017-2018: Q4 (Apr.-June) (244 Surveys) 92.52% 92.52%

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