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Patient Survey Results

MEDIC EMS System Report

february 2022

In an effort to better serve our patients and community, MEDIC EMS has partnered with EMS Survey Team since 2009. EMS Survey Team collects and measures the quality of our patient experiences and compares the results to a national benchmark of EMS Agency performance from agencies in 25 states.

To learn more about EMS Survey Team, visit their website www.emssurveyteam.com.

Number of Surveys: february 2022

%

Cumulative Average: february 2022

Helpfulness of the
person you called for
an ambulance

%

february 2022

  • FY 2020-2021 Annual Results (778 Surveys) 92.19% 92.19%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 93.18% 93.18%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 92.25% 92.25%
  • FY 2020-2021: Q4 (Apr.-June) (277 Surveys) 91.24% 91.24%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 90.98% 90.98%

Concern shown by the person you called for
an ambulance

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 91.79% 91.79%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 92.57% 92.57%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 92.41% 92.41%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 91.11% 91.11%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 90.63% 90.63%

Extent to which you were told what to do until the ambulance arrived

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 90.81% 90.81%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 93.02% 93.02%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 91.20% 91.20%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 90.61% 90.61%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 88.94% 88.94%

Extent to which the ambulance
arrived in a timely manner

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 91.85% 91.85%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 92.19% 92.19%
  • FY 2021-2022: Q1 (July-Sept.) (207 Surveys) 91.50% 91.50%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 91.67% 91.67%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 91.93% 91.93%

Cleanliness
of the
ambulance

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 94.09% 94.09%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 94.12% 94.12%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 93.98% 93.98%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 92.69% 92.69%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 93.67% 93.67%

Comfort
of the
ride

%

February 2022

  • FY 2020-2021 Annual Results (872 Surveys) 85.26% 85.26%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 83.80% 83.80%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 85.77% 85.77%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 81.44% 81.44%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 85.32% 85.32%

Skill of the
person driving
the ambulance

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 93.62% 93.62%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 94.23% 94.23%
  • FY 2021-2022: Q1 (July-Sept.)( 205 Surveys) 92.08% 92.08%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 91.30% 91.30%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 93.18% 93.18%

Care shown by the medics
who arrived with the
ambulance

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 94.36% 94.36%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 95.09% 95.09%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 93.82% 93.82%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 94.08% 94.08%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 94.81% 94.81%

Degree to which the
medics took your
problem seriously

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 94.52% 94.52%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 94.34% 94.34%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 94.95% 94.95%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 93.86% 93.86%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 94.64% 94.64%

Degree to which the medics listened to you and/or your family

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 94.21% 94.21%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 94.34% 94.34%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 92.40% 92.40%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 93.25% 93.25%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 94.38% 94.38%

Skill
of the
medics

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 94.53% 94.53%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 93.84% 93.84%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 93.59% 93.59%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 93.75% 93.75%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 94.69% 94.69%

Extent to which the medics kept you informed about your treatment

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 92.69% 92.69%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (232 Surveys) 92.04% 92.04%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 91.43% 91.43%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 90.58% 90.58%
  • FY 2020-20221 Q3 (Jan.-Mar.) (196 Surveys) 92.88% 92.88%

Extent to which medics included you in the treatment decisions

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 92.93% 92.93%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 92.24% 92.24%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 90.08% 90.08%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 90.22% 90.22%
  • FY 2020-2021 Q3 (Jan.-Mar.) (266 Surveys) 91.97% 91.97%

Degree to which the medics relieved your pain or discomfort

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 91.07% 91.07%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 89.82% 89.82%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 89.48% 89.48%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 89.28% 89.28%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 90.28% 90.28%

Medics’ concern
for your
privacy

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 93.69% 93.69%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 93.79% 93.79%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 92.00% 92.00%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 92.10% 92.10%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 93.49% 93.49%

Extent to which the
medics cared for
you as a person

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 94.55% 94.55%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 94.60% 94.60%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 92.71% 92.71%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 93.02% 93.02%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 94.51% 94.51%

Professionalism of the staff in our ambulance service billing office

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 88.91% 88.91%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 85.70% 85.70%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 87.83% 87.83%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 87.30% 87.30%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 86.67% 86.67%

Willingness of the staff in our billing office to address your needs

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 88.89% 88.89%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 85.43% 85.43%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 87.84% 87.84%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 86.68% 86.68%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 87.50% 87.50%

How well did our staff
work together to
care for you?

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 93.30% 93.30%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 92.86% 92.86%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 91.53% 91.53%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 91.60% 91.60%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 93.50% 93.50%

Extent to which our staff eased your entry into the medical facility

%

February 2022

  • FY 2020-2021 Annual Results (778Surveys) 93.49% 93.49%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 93.59% 93.59%
  • FY 2021-2022: Q1 (July-Sept.) (207 Surveys) 91.10% 91.10%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 91.50% 91.50%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 93.31% 93.31%

Appropriateness of
Emergency Medical
Treatment

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 93.56% 93.56%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 93.59% 93.59%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 91.19% 91.19%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 92.35% 92.35%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 93.69% 93.69%

Extent to which the services received were worth the fees charged

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 89.39% 89.39%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 89.34% 89.34%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 86.86% 86.86%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 87.37% 87.37%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 89.52% 89.52%

Overall rating
of the care provided
by MEDIC EMS

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 94.33% 94.33%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 93.90% 93.90%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 92.40% 92.40%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 92.40% 92.40%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 94.73% 94.73%

Likelihood of
recommending MEDIC
EMS to others

%

February 2022

  • FY 2020-2021 Annual Results (778 Surveys) 93.74% 93.74%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 92.90% 92.90%
  • FY 2021-2022: Q1 (July-Sept.) (207 Surveys) 91.59% 91.59%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 91.50% 91.50%
  • FY 2020-2021: Q3 (Jan.-Mar.) (236 Surveys) 94.03% 94.03%

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