Patient Survey Results

Patient Survey Results

MEDIC EMS System Report

May 2020

In an effort to better serve our patients and community, MEDIC EMS has partnered with EMS Survey Team since 2009. EMS Survey Team collects and measures the quality of our patient experiences and compares the results to a national benchmark of EMS Agency performance from agencies in 25 states.

To learn more about EMS Survey Team, visit their website www.emssurveyteam.com.

Number of Surveys: may 2020

%

Cumulative Average: may 2020

Helpfulness of the
person you called for
an ambulance

%

May 2020

  • FY 2018-2019 Annual Results (952 Surveys) 92.22% 92.22%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 93.50% 93.50%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.28% 93.28%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.21% 93.21%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 91.16% 91.16%

Concern shown by the person you called for
an ambulance

%

May 2020

  • FY 2018-2019 Annual Results (952 Surveys) 92.06% 92.06%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (169 Surveys) 92.12% 92.12%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.28% 93.28%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.35% 92.35%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 90.42% 90.42%

Extent to which you were told what to do until the ambulance arrived

%

May 2020

  • FY 2018-2019 Annual Results (952 Surveys) 91.51% 91.51%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 91.90% 91.90%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.93% 93.93%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.18% 93.18%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 90.41% 90.41%

Extent to which the
ambulance
arrived in a timely manner

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 92.05% 92.05%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 93.30% 93.30%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 92.90% 92.90%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.91% 93.91%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.07% 92.07%

Cleanliness
of the
ambulance

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 94.53% 94.53%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.17% 95.17%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 92.00% 92.00%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.29% 95.29%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.80% 94.80%

Comfort
of the
ride

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 85.16% 85.16%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 85.77% 85.77%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 85.18% 85.18%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 87.80% 87.80%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 84.18% 84.18%

Skill of the
person driving
the ambulance

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 93.82% 93.82%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.08% 95.08%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.16% 94.16%
  • FY 2019-2020: Q1 (July-Sept.) ( 221 Surveys) 95.17% 95.17%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.58% 92.58%

Care shown by the medics
who arrived with the
ambulance

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 94.64% 94.64%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.26% 95.26%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 95.09% 95.09%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 96.38% 96.38%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.51% 95.51%

Degree to which the
medics took your
problem seriously

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 95.22% 95.22%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.62% 94.62%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.74% 94.74%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.98% 95.98%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.39% 96.39%

Degree to which the medics listened to you and/or your family

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 94.71% 94.71%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.04% 95.04%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.33% 94.33%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.43% 95.43%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.35% 95.35%

Skill
of the
medics

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 94.88% 94.88%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.40% 95.40%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 95.38% 95.38%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.83% 95.83%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.40% 96.40%

Extent to which the medics kept you informed about your treatment

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 92.92% 92.92%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.17% 94.17%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.72% 93.72%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 93.28% 93.28%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.15% 94.15%

Extent to which medics included you in the treatment decisions

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 92.84% 92.84%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020 Q3 (Jan.-Mar.) (196 Surveys) 93.20% 93.20%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 91.86% 91.86%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.37% 92.37%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 93.40% 93.40%

Degree to which the medics relieved your pain or discomfort

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 90.90% 90.90%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 92.07% 92.07%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 90.89% 90.89%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 92.66% 92.66%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 91.63% 91.63%

Medics’ concern
for your
privacy

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 93.64% 93.64%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.48% 94.48%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.25% 94.25%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.69% 94.69%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 92.98% 92.98%

Extent to which the
medics cared for
you as a person

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 95.07% 95.07%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.64% 95.64%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.86% 94.86%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.92% 95.92%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 96.86% 96.86%

Professionalism of the staff in our ambulance service billing office

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 89.45% 89.45%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 90.82% 90.82%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 90.34% 90.34%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 88.51% 88.51%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 89.56% 89.56%

Willingness of the staff in our billing office to address your needs

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 89.15% 89.15%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 91.44% 91.44%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 89.71% 89.71%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 89.42% 89.42%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 88.67% 88.67%

How well did our staff
work together to
care for you?

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 94.25% 94.25%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.10% 95.10%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.22% 93.22%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.87% 94.87%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 95.37% 95.37%

Extent to which our staff eased your entry into the medical facility

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 94.33% 94.33%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.57% 94.57%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.60% 93.60%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.81% 94.81%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.84% 94.84%

Appropriateness of
Emergency Medical
Treatment

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 94.12% 94.12%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.16% 94.16%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.14% 94.14%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.52% 94.52%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.53% 94.53%

Extent to which the services received were worth the fees charged

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 87.87% 87.87%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 88.45% 88.45%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 87.13% 87.13%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 90.07% 90.07%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 88.27% 88.27%

Overall rating
of the care provided
by MEDIC EMS

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 93.90% 93.90%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 95.00% 95.00%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 94.46% 94.46%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 95.18% 95.18%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.60% 94.60%

Likelihood of
recommending MEDIC
EMS to others

%

MAY 2020

  • FY 2018-2019 Annual Results (952 Surveys) 93.61% 93.61%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2019-2020: Q3 (Jan.-Mar.) (196 Surveys) 94.40% 94.40%
  • FY 2019-2020: Q2 (Oct.-Dec.) (183 Surveys) 93.69% 93.69%
  • FY 2019-2020: Q1 (July-Sept.) (221 Surveys) 94.33% 94.33%
  • FY 2018-2019: Q4 (Apr.-June) (223 Surveys) 94.40% 94.40%