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Patient Survey Results

MEDIC EMS System Report

april 2022

In an effort to better serve our patients and community, MEDIC EMS has partnered with EMS Survey Team since 2009. EMS Survey Team collects and measures the quality of our patient experiences and compares the results to a national benchmark of EMS Agency performance from agencies in 25 states.

To learn more about EMS Survey Team, visit their website www.emssurveyteam.com.

Number of Surveys: april 2022

%

Cumulative Average: april 2022

Helpfulness of the
person you called for
an ambulance

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 92.19% 92.19%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 92.99% 92.99%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 93.18% 93.18%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 92.25% 92.25%
  • FY 2020-2021: Q4 (Apr.-June) (277 Surveys) 91.24% 91.24%

Concern shown by the person you called for
an ambulance

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 91.79% 91.79%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 92.60% 92.60%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 92.57% 92.57%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 92.41% 92.41%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 91.11% 91.11%

Extent to which you were told what to do until the ambulance arrived

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 90.81% 90.81%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 91.47% 91.47%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 93.02% 93.02%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 91.20% 91.20%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 90.61% 90.61%

Extent to which the ambulance
arrived in a timely manner

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 91.85% 91.85%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 91.20% 91.20%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 92.19% 92.19%
  • FY 2021-2022: Q1 (July-Sept.) (207 Surveys) 91.50% 91.50%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 91.67% 91.67%

Cleanliness
of the
ambulance

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 94.09% 94.09%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 93.89% 93.89%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 94.12% 94.12%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 93.98% 93.98%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 92.69% 92.69%

Comfort
of the
ride

%

april 2022

  • FY 2020-2021 Annual Results (872 Surveys) 85.26% 85.26%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 84.99% 84.99%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 83.80% 83.80%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 85.77% 85.77%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 81.44% 81.44%

Skill of the
person driving
the ambulance

%

apirl 2022

  • FY 2020-2021 Annual Results (778 Surveys) 93.62% 93.62%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 93.32% 93.32%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 94.23% 94.23%
  • FY 2021-2022: Q1 (July-Sept.)( 205 Surveys) 92.08% 92.08%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 91.30% 91.30%

Care shown by the medics
who arrived with the
ambulance

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 94.36% 94.36%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 93.65% 93.65%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 95.09% 95.09%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 93.82% 93.82%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 94.08% 94.08%

Degree to which the
medics took your
problem seriously

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 94.52% 94.52%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 94.46% 94.46%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 94.34% 94.34%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 94.95% 94.95%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 93.86% 93.86%

Degree to which the medics listened to you and/or your family

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 94.21% 94.21%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 93.58% 93.58%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 94.34% 94.34%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 92.40% 92.40%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 93.25% 93.25%

Skill
of the
medics

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 94.53% 94.53%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 94.45% 94.45%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 93.84% 93.84%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 93.59% 93.59%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 93.75% 93.75%

Extent to which the medics kept you informed about your treatment

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 92.69% 92.69%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022 Q3 (Jan.-Mar.) (206 Surveys) 92.91% 92.91%
  • FY 2021-2022: Q2 (Oct.-Dec.) (232 Surveys) 92.04% 92.04%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 91.43% 91.43%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 90.58% 90.58%

Extent to which medics included you in the treatment decisions

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 92.93% 92.93%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022 Q3 (Jan.-Mar.) (206 Surveys) 90.08% 90.08%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 92.24% 92.24%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 90.08% 90.08%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 90.22% 90.22%

Degree to which the medics relieved your pain or discomfort

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 91.07% 91.07%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 89.26% 89.26%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 89.82% 89.82%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 89.48% 89.48%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 89.28% 89.28%

Medics’ concern
for your
privacy

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 93.69% 93.69%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 93.07% 93.07%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 93.79% 93.79%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 92.00% 92.00%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 92.10% 92.10%

Extent to which the
medics cared for
you as a person

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 94.55% 94.55%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 94.21% 94.21%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 94.60% 94.60%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 92.71% 92.71%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 93.02% 93.02%

Professionalism of the staff in our ambulance service billing office

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 88.91% 88.91%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 86.78% 86.78%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 85.70% 85.70%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 87.83% 87.83%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 87.30% 87.30%

Willingness of the staff in our billing office to address your needs

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 88.89% 88.89%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 86.61% 86.61%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 85.43% 85.43%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 87.84% 87.84%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 86.68% 86.68%

How well did our staff
work together to
care for you?

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 93.30% 93.30%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 93.14% 93.14%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 92.86% 92.86%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 91.53% 91.53%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 91.60% 91.60%

Extent to which our staff eased your entry into the medical facility

%

april 2022

  • FY 2020-2021 Annual Results (778Surveys) 93.49% 93.49%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 94.47% 94.47%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 93.59% 93.59%
  • FY 2021-2022: Q1 (July-Sept.) (207 Surveys) 91.10% 91.10%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 91.50% 91.50%

Appropriateness of
Emergency Medical
Treatment

%

apirl 2022

  • FY 2020-2021 Annual Results (778 Surveys) 93.56% 93.56%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 92.23% 92.23%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 93.59% 93.59%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 91.19% 91.19%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 92.35% 92.35%

Extent to which the services received were worth the fees charged

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 89.39% 89.39%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 86.69% 86.69%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 89.34% 89.34%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 86.86% 86.86%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 87.37% 87.37%

Overall rating
of the care provided
by MEDIC EMS

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 94.33% 94.33%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 92.90% 92.90%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 93.90% 93.90%
  • FY 2021-2022: Q1 (July-Sept.) (205 Surveys) 92.40% 92.40%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 92.40% 92.40%

Likelihood of
recommending MEDIC
EMS to others

%

april 2022

  • FY 2020-2021 Annual Results (778 Surveys) 93.74% 93.74%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2021-2022: Q3 (Jan.-Mar.) (206 Surveys) 92.44% 92.44%
  • FY 2021-2022: Q2 (Oct.-Dec.) (231 Surveys) 92.90% 92.90%
  • FY 2021-2022: Q1 (July-Sept.) (207 Surveys) 91.59% 91.59%
  • FY 2020-2021: Q4 (Apr.-June) (272 Surveys) 91.50% 91.50%

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