Patient Survey Results

Patient Survey Results

MEDIC EMS System Report

January 2018

In an effort to better serve our patients and community, MEDIC EMS has partnered with EMS Survey Team since 2009. EMS Survey Team collects and measures the quality of our patient experiences and compares the results to a national benchmark of EMS Agency performance from agencies in 25 states.

To learn more about EMS Survey Team, visit their website www.emssurveyteam.com.

Number of Surveys: February 2018

%

Cumulative Score: February 2018

Helpfulness of the
person you called for
an ambulance

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 91.57%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 91.58%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 91.62%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Concern shown by the person you called for
an ambulance

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 91.29%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 92.76%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 89.92%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Extent to which you were told what to do until the ambulance arrived

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 89.30%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 91.09%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 88.05%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Extent to which the ambulance arrived in a timely manner

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 92.23%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 91.72%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.52%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Cleanliness
of the
ambulance

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 93.82%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 94.17%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 95.08%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Comfort
of the
ride

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 84.00%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 82.43%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 83.59%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Skill of the
person driving
the ambulance

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 93.25%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.98%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.63%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Care shown by the medics who arrived with the ambulance

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 94.54%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 95.25%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.97%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Degree to which the medics took your problem seriously

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 94.87%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 95.07%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 94.68%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Degree to which the medics listened to you and/or your family

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 94.35%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 94.11%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.07%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Skill
of the
medics

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 95.07%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 94.62%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 94.45%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Extent to which the medics kept you informed about your treatment

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 93.20%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.36%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.14%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Extent to which medics included you in the treatment decisions

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 92.63%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.48%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.57%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Degree to which the medics relieved your pain or discomfort

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 91.24%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 92.63%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 88.84%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Medics’ concern
for your
privacy

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 94.21%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.87%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.17%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Extent to which  the medics cared for you as a person

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 94.91%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 95.50%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.79%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Professionalism of the staff in our ambulance service billing office

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 88.66%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 88.47%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 88.26%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Willingness of the staff in our billing office to address your needs

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 88.65%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 88.84%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 88.02%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

How well did our staff work together to care for you?

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 93.58%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 92.84%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.72%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Extent to which our staff eased your entry into the medical facility

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 93.55%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.63%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.34%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Appropriateness of Emergency Medical Treatment

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 93.57%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 94.02%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.38%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Extent to which the services received were worth the fees charged

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 87.61%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 87.95%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 86.76%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Overall rating
of the care provided
by MEDIC EMS

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 94.21%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 93.93%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 93.51%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

Likelihood of recommending MEDIC EMS to others

%

February 2018

  • FY 2016-2017 Annual Results (626 Surveys) 93.19%

Quarterly Response Results
Fiscal Year-to-Date

  • FY 2017-2018: Q1 (July-Sept.) (251 Surveys) 92.34%
  • FY 2017-2018: Q2 (Oct.-Dec.) (237 Surveys) 92.92%
  • FY 2017-2018: Q3 (Jan.-Mar.) (0 Surveys) 0%
  • FY 2017-2018: Q4 (Apr.-June) (0 Surveys) 0%

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