About MEDIC EMS

MEDIC EMS, founded in 1982 as a 501(c)(3) non-profit Pre-Hospital Emergency Medical Service who provides a wide array of services that includes both emergency and non-emergency ambulance transportation, dispatching, and electronic patient care record hosting services. 

Headquartered in Davenport, Iowa, MEDIC EMS is foundational to the community, serving a population base of approximately 175,000 people.   MEDIC’s primary 911 ambulance coverage area is approximately 375 (or 82%) of Scott County’s 456 total square miles, and in addition to 911 emergency ambulance transportation, MEDIC EMS provides non-emergency ambulance transportation services throughout the Midwestern Iowa-Illinois region. Delivery of ambulance services is accomplished with a highly trained staff of approximately 150 (paid and volunteer) emergency medical services professionals, 19 ambulances, and five support vehicles.
 
Emergency Medical Services professionals are typically altruistic in nature, choosing their profession because they are committed to saving lives of those within the community. Innately competitive in nature, our employees take pride in serving our customers at the highest level, as well as continuously working to be considered the best at the work that they do. MEDIC EMS employs a diverse workgroup in terms of age, gender, ethnicity and sexual orientation.   Additionally, a small group of staff members are cross trained for both the Paramedic and MED-COM divisions, allowing for exceptional operational efficiencies as well as opportunities for inter-divisional peer communication and process improvement.
 
In addition to ambulance transportation, MEDIC EMS has maintained an ambulance dispatching division for the past 18 years, and began providing full-service ambulance dispatching to other agencies (Genesis-Illini Ambulance in Silvis, Illinois) in 1998. In 2011, MEDIC EMS co-located as a secondary Public Safety Answering Point (PSAP) in the Scott Emergency Communications Center, and became the sole emergency ambulance dispatching provider for all Scott County ambulance services, six in number.
 
To support its ambulance service, MEDIC EMS adopted a robust electronic patient care record system in 2003. After achieving great success with this system, MEDIC EMS began successfully providing patient care record hosting for Genesis- DeWitt and Illini Ambulance in 2009.
 
With the foundation of the company deeply rooted in ambulance transportation, the vision of MEDIC EMS is to promote “A Safe and Healthy Community". We work to accomplish this by employing highly trained personnel with a passion for clinical excellence, diligently researching new and potentially beneficial treatment protocols, utilizing state of the art equipment, and forging partnerships and alliances with other members of the public safety and healthcare team to improve the overall delivery of high quality, high value patient care within our community. 
 
In 2016, MEDIC EMS employees worked together to formally identify the company’s five top core values, which include:
 
1.       Safety: protecting the health and promoting the well-being of our patients, staff and community
2.       Professionalism: acting consistently in the most competent, compassionate and professional manner
3.       Collaboration: working as a team and partnering with the community
4.       Quality: striving toward the highest degree of excellence in all that we do
5.       Service: contributing to the shared goals of the people and the community
 
These values, in congruence with our culture, blend seamlessly with the mission of our company, which is to improve the health of our community by providing professional emergency medical services and compassionate care.